The Managed Billing Coordinator is responsible for supporting the end-to-end billing process for managed billing engagements, where our client oversees all billing activities between expert consultants and attorney clients. This role ensures invoices are accurate, submitted on time, and properly tracked through payment. The ideal candidate is highly organized, detail-oriented, and capable of managing a high volume of communications while delivering exceptional customer service.

Essential Job Duties

• Review and verify invoices submitted by expert consultants for accuracy, completeness, and proper itemization.
• Enter invoice information into Salesforce and generate client-facing invoices.
• Submit invoices to attorney clients and monitor payment status.
• Follow up with clients regarding outstanding invoices and payment inquiries.
• Communicate with experts and attorneys via email and phone to resolve billing questions and discrepancies.
• Maintain accurate billing records and documentation within Salesforce and other internal systems.
• Ensure all billing activities are completed in accordance with company policies and procedures.
• Track invoice submissions, payment timelines, and outstanding balances.
• Collaborate with internal teams to resolve billing-related issues efficiently.
• Provide a high level of professionalism and customer service in all interactions.

Qualifications

• Advanced English proficiency, both written and verbal.
• Previous experience in billing, invoicing, accounts receivable, administrative support, or related roles.
• Experience with Salesforce CRM or other invoicing/billing systems preferred but not required.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Ability to manage a high volume of email communication and occasional phone outreach.
• Strong problem-solving and follow-up skills.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Self-motivated and capable of working independently with minimal supervision.
• Proficiency with Microsoft Office Suite, particularly Excel and Outlook.

Key Competencies

• Attention to Detail
• Customer Service Orientation
• Communication Skills
• Organization and Time Management
• Accountability
• Problem Solving
• Follow-Through
• Adaptability