We are seeking an experienced and highly analytical ERP Business Systems Analyst to work closely with executive leadership in documenting, analyzing, and improving the business processes that drive accounting, purchasing, inventory, sales, distribution, and fulfillment operations.

This role extends beyond traditional business analysis. The ideal candidate will conduct in-depth interviews with customers and stakeholders, document current business workflows, identify functional gaps, and translate operational knowledge into clear business and functional requirements that support the evolution of our ERP platform.

The successful candidate has extensive experience with enterprise ERP systems—particularly SAP ERP—along with a strong understanding of accounting, supply chain, and EDI processes. They are an exceptional communicator, skilled documentation specialist, and comfortable leveraging AI tools to improve productivity and deliver high-quality analysis.

Key Responsibilities

Business Process Analysis & Discovery

• Conduct structured interviews with customers, end users, and business stakeholders to understand operational workflows.
• Observe how users perform day-to-day tasks within the ERP system and accurately document existing processes.
• Analyze and document current-state business processes across:
  • Accounting
  • Purchasing & Procurement
  • Inventory Management
  • Sales & Order Management
  • Distribution
  • Warehouse Operations
  • Fulfillment
• Identify business rules, exceptions, dependencies, bottlenecks, and opportunities for process improvement.
• Validate documented workflows against actual system behavior.

Requirements Gathering & Product Analysis

• Translate customer needs and operational challenges into detailed functional requirements.
• Identify software enhancements that support different customer segments and industries.
• Collaborate with executive leadership to prioritize product improvements and roadmap initiatives.
• Serve as the bridge between business stakeholders and software development teams.
• Assist with solution design by providing business context and process expertise.

Documentation

Develop and maintain high-quality documentation, including:

• Business process maps
• Workflow diagrams
• Functional requirements
• Business rules
• User stories
• Feature specifications
• Data flow documentation
• Current-state and future-state process documentation

Continuous Improvement

• Identify opportunities to improve ERP functionality and operational efficiency.
• Participate in ERP modernization and digital transformation initiatives.
• Support process standardization and documentation best practices across the organization.

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Accounting, Supply Chain, or a related field (or equivalent experience).
• 5+ years of experience as a Business Analyst, ERP Consultant, Business Systems Analyst, or Product Analyst.
• Hands-on experience documenting business processes and gathering functional requirements.
• Strong background working with enterprise accounting and ERP systems beyond QuickBooks.
• Hands-on experience with SAP ERP is required.
• Experience participating in ERP implementations, upgrades, or system selection projects.
• Exceptional written and verbal communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Experience with Microsoft Dynamics NAV, Business Central, Oracle, NetSuite, Infor, Sage, or other enterprise ERP platforms.
• Background in manufacturing, wholesale distribution, logistics, or supply chain operations.
• Experience with ERP modernization or digital transformation initiatives.
• Familiarity with API integrations and enterprise system integrations.
• Experience using process mapping tools such as Visio, Lucidchart, or Miro.
• Experience working within Agile software development environments.

Technical Knowledge

The ideal candidate will possess strong knowledge of:

• Enterprise Resource Planning (ERP) systems
• SAP ERP
• Electronic Data Interchange (EDI)
• Purchase Order lifecycle
• Procurement
• Inventory Management
• Inventory Reservation
• Warehouse Operations
• Order Management
• Distribution
• Order-to-Cash (O2C)
• Procure-to-Pay (P2P)
• General Ledger integrations
• Financial workflows
• Accounting operations

Candidates should understand how business transactions flow throughout an ERP ecosystem—from purchasing and inventory through fulfillment, invoicing, and financial posting.

AI & Technology Skills

We value professionals who embrace AI as a productivity multiplier. The ideal candidate has experience using AI tools such as ChatGPT, Microsoft Copilot, Claude, Gemini, or similar technologies to:

• Improve documentation quality
• Summarize stakeholder interviews
• Generate business process documentation
• Organize functional requirements
• Accelerate business analysis
• Increase overall productivity while maintaining accuracy

Core Competencies

• Outstanding interviewing and stakeholder engagement skills
• Exceptional documentation and technical writing abilities
• Strong analytical and critical thinking
• Excellent verbal and written communication
• Attention to detail
• Ability to understand complex business operations quickly
• Strong organizational and time management skills
• Self-motivated with the ability to work independently
• Curious, proactive, and solution-oriented mindset