Customer Service Representative - ON-SITE

Position Overview: We are seeking an enthusiastic Customer Service (CS) Representative to join our team. In this entry-level, on-site position, you will provide exceptional support. Your role will focus on assisting customers with technical inquiries, troubleshooting, and ensuring an outstanding service experience.

Key Responsibilities:

• Customer Support: Respond to customer inquiries via Zendesk, including phone, email, and chat support, ensuring a professional and friendly tone.

• Troubleshooting: Assist users in identifying and resolving basic technical issues with EV charging stations.

• Documentation: Log and track customer interactions, issues, and resolutions in Zendesk to ensure accurate and up-to-date records.

• Problem Solving: Collaborate with internal teams to escalate and resolve complex issues efficiently.

• Education: Guide customers on how to use EV charging stations and address common questions or concerns.

• Feedback: Provide valuable customer feedback to help improve products and services.

Qualifications:

• Education: High school diploma or equivalent. Additional technical certifications are a plus but not required.

• Tech-Savvy: Basic understanding of technology and a willingness to learn about EV charging systems.

• Customer-Focused: Strong interpersonal and communication skills with a passion for helping others.

• Problem-Solving Skills: Ability to identify and resolve issues efficiently and calmly.

• Team Player: Collaborative mindset with a positive attitude.

• Experience: Previous experience in customer service or technical support is preferred but not mandatory.

Additional Details:

• Location: On-site position (address to be provided during the application process).

• Platforms Used: Zendesk will be the primary tool for managing customer interactions.

• Training: Comprehensive training will be provided to ensure you are fully equipped to support our customers effectively.